Blog
Notes from building Telmi
How live call help works, the choices behind it, and what we've learned.
How Telmi answers before they finish asking
A live suggestion is only useful if it arrives before you need to speak. Here are the three things Telmi does to get there: early answers, predicted questions, and saved answer cards.
Suraaj Samanta · 6 min read
Why Telmi has no meeting bot
Most meeting tools join your call as an extra participant. Telmi listens from your computer instead. Here's why we built it that way, and what it costs us.
Suraaj Samanta · 4 min read
What good call coaching looks like
Generic advice like "build rapport" doesn't change your next call. Coaching that does is specific to what was said, gives you the exact line, and tells you what to do next time.
Suraaj Samanta · 5 min read